Privacy Policy
Last updated: 5 November 2026
1. Who we are
This website is operated by Suzhou Sanao Electronic Equipment Co., Ltd. (“Sanao”, “we”, “us”), a company registered in Suzhou, Jiangsu, China. Our registered address is [完整英文地址]. For any question about this policy or your personal data, contact us at [邮箱].
2. What information we collect
We collect only what you give us or what is technically necessary:
- Enquiry information — name, company name, country, email address, phone or WhatsApp number, and the content of your message, including wire specifications, terminal part numbers or drawings you choose to send.
- Technical data — IP address, browser type, device type, pages visited and referring URL, collected through server logs and analytics.
- Cookie data — see section 7.
We do not collect payment card details on this website. Orders are invoiced and settled by bank transfer outside the website.
3. Why we use it
We process your information to respond to your enquiry and prepare a quotation; provide technical support and after-sales service; send commercial documents such as proforma invoices, packing lists and shipping documents; improve the website; and meet legal, tax and export-control obligations.
Our legal bases under the GDPR are performance of a contract or steps taken at your request before a contract (Art. 6(1)(b)), our legitimate interests in operating and improving our business (Art. 6(1)(f)), and compliance with legal obligations (Art. 6(1)(c)). Where we rely on consent, you may withdraw it at any time.
4. Who we share it with
We do not sell personal data. We share it only with service providers who host this website, deliver email, provide spam protection and analytics; logistics and freight partners where necessary to deliver goods; and professional advisers or authorities where required by law.
Where data is transferred outside your country — including to China, where our company is based — we rely on appropriate safeguards such as standard contractual clauses.
5. How long we keep it
Enquiry records are kept for 3 years from the last contact, unless a contract is concluded. Contract, invoice and shipping records are kept as long as required by Chinese tax and export law, currently 10 years. Analytics data is retained for 14 months.
6. Your rights
Depending on where you live, you may have the right to access the personal data we hold about you; correct inaccurate data; request erasure; restrict or object to processing; receive your data in a portable format; withdraw consent; and lodge a complaint with your local supervisory authority.
California residents have the right to know what personal information is collected, to request deletion, to opt out of the sale or sharing of personal information (we do not sell or share it), and not to be discriminated against for exercising these rights.
To exercise any right, email [邮箱]. We respond within 30 days and may ask you to verify your identity.
7. Cookies and similar technologies
This site uses essential cookies required for the site and forms to function; analytics cookies to understand page usage; and third-party services. Our contact forms use Google reCAPTCHA v3 to filter automated submissions. reCAPTCHA collects hardware and software information and is governed by Google’s Privacy Policy and Terms of Service. Our site is delivered through Cloudflare, which processes technical request data as a content delivery and security provider.
You can control cookies through your browser settings. Blocking essential cookies may prevent the enquiry form from working.
8. Security
We use HTTPS across the site, restrict administrative access, apply rate limiting and firewall rules, and keep software updated. No transmission over the internet is completely secure; we cannot guarantee absolute security.
9. Children
This website is intended for business users. We do not knowingly collect personal data from anyone under 16.
10. Changes
We may update this policy. The “last updated” date at the top of this page reflects the current version.
11. Contact
Suzhou Sanao Electronic Equipment Co., Ltd.
[完整英文地址]
Email: [邮箱]